Shipping policy

Shipping Policy

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Overview

At Derwen Wholesale we are committed to ensuring that your orders are delivered safely, efficiently, and on time. We specialize in pallet delivery using trusted local couriers to provide reliable service throughout our delivery areas. Please review the following shipping terms before placing your order.

Delivery Method

All orders are delivered via pallet delivery using a local courier service. This method ensures secure transportation for large, heavy, or bulk items and is ideal for commercial and residential customers receiving sizable shipments.

Delivery Areas

We currently deliver to the whole of the UK. If you're unsure whether we deliver to your area, please contact our customer service team at 01938 553015

Delivery Times

  • Standard Delivery: 2-4 business days from the date of dispatch.

  • Dispatch Times: Orders are typically dispatched within 1–2 business days after payment confirmation, but this may vary depending on stock availability

  • Delivery Window: We will contact you in advance to arrange a delivery date and time window.

Note: Delivery times may vary due to weather, traffic, or courier scheduling.

Receiving Your Delivery

  • Access Requirements: Delivery is kerbside only. Please ensure there is sufficient access for a pallet truck and space to safely receive the pallet.

  • Signature Required: Someone must be present at the delivery address to inspect and sign for the goods.

  • Missed Deliveries: If no one is available to receive the delivery, a redelivery fee may apply.

Special Instructions

If you have specific delivery instructions (e.g., limited access, narrow roads, or restricted times), please inform us before dispatch so we can coordinate with the courier appropriately.

Shipping Charges

Shipping fees are calculated based on:

  • Delivery location and calculated on post code

  • Number of pallets required

You will see a shipping estimate at checkout. For custom quotes, please contact us at [01938 553015].

Damaged or Missing Items

Please inspect your pallet carefully upon delivery. If you notice any damage or discrepancies:

  • Note the issue on the delivery paperwork

  • Take photos if possible

  • Contact us within 24 hours at 01938 553015

We will work quickly to resolve the issue in accordance with our Returns & Refunds Policy.

Returns & Refusals

If a pallet is refused at delivery without prior authorization, additional return shipping and restocking fees may apply. 

Contact Us

For any questions or concerns about your delivery, please reach out:

Derwen Garden Centre
Phone: 01938 553015
Email: orders@derwengardencentre.co.uk
Hours: 9am-5.30pm Monday-Saturday. Sunday 11am - 5pm

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