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Derwen Wholesale

Privacy and Security Policy

Derwen Garden Centre Ltd  (“Derwen Garden Centre” “us”, “we” or “our”), a company registered in England with number 08595670 and with its registered office at Guilsfield, Nr Welshpool, Powys, SY21 9PH, is committed to protecting the privacy of its users.

This privacy policy (the “Privacy Policy”) explains our policy regarding any personal data that you might supply to us (or that might be collected from you) when you visit our Website, use certain services offered via the Website or by email (“Information”). The Information shall be used in accordance with the permissions granted by you and in accordance with the Data Protection Act 1998 and, from the 25th May 2018, the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) (collectively known hereafter as the “Act”).

This Privacy Policy is intended to assist you in making informed decisions when using our Website.

Please note this Privacy Policy only applies to the use of Information collected via our Website or during your communications with us. It does not apply to your communications with any other third party.




Derwen Garden Centre works with a number of authorised third party partners to deliver the products and services described on the Website and such authorised third party partners are data processors (“Data Processors”) for the purposes of the Act.




Derwen Garden Centre is the data controller (“Data Controller”) for the purposes of the Act and can be contacted at Guilsfield, Nr Welshpool, Powys, SY21 9PH.




Derwen Garden Centre is committed to protecting your privacy. But sometimes Derwen Garden Centre does need Information to provide the services that you request. This document is designed to give you a clear explanation of Derwen Garden Centre’s data processing policies. Please see below for further information.


If you have any questions or concerns relating to Derwen Garden Centre’s use of your Information and/or data protection, please contact the Data Controller at our registered office address above.


Derwen Garden Centre’s collection and use of your Information is described in this Privacy Policy.


If we change this Privacy Policy we will post an updated version of this Privacy Policy on the Website to keep you aware of what Information is collected, how it is used and under what circumstances we may disclose it.




You may send us or we may ask you for the following Information:


Your full name;

Your address and postcode;

Your contact information (such as your email address, telephone number and mobile telephone number);

General information about yourself (such as your personal interests, your experience of our services and products or other services and products and your contact preferences);

Photographic and/or video materials featuring your name and likeness that you may post to our Website; and

In the event that you apply for a job with Derwen Garden Centre, we will require further professional information about yourself by way of a job application or your Curriculum Vitae.


Derwen Garden Centre may also collect certain information about your computer hardware and software, this includes:


Your IP address;

Browser type;

Operating system;

Access times; and

Referring website addresses




Derwen Garden Centre and/or our partners may use your Information in the following ways:


To ensure that the content on our Website is presented in the most effective manner for you and your computer;

To enable you to use the interactive features of our Website;

To provide products and services that you have requested;

To develop and improve our products and services;

For our internal record keeping;

To contact you to answer any queries you may have;

To contact you for market research or marketing purposes where you have given us permission to do so. For more information on how we may market products and services to you please see below; and

In the event that you apply for a job with Derwen Garden Centre we will use any Information you submit by way of a job application or your Curriculum Vitae solely to assess your suitability for employment by us and to carry out any subsequent interview process.

Derwen Garden Centre may in limited circumstances, disclose your Information to the following third parties:


In the event that you apply for a job with Derwen Garden Centre we may share your Information with third party agents who we use to assist us in the recruitment process; and

If Derwen Garden Centre is under a duty to disclose or share your Information to comply with any legal obligation or in order to enforce or apply Derwen Garden Centre’s terms and conditions and other agreements or protect the rights, property, or safety of our customers, or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction.




We are committed to ensuring your Information is secure. As part of our efforts to protect your Information Derwen Garden Centre will never send you emails asking for your personal information or for your registered password (if you are a registered user).


If you do receive such an email or are asked to disclose this information by someone claiming to work for Derwen Garden Centre please report the communication to our Data Controller using the following methods:


email datacontroller@derwengardencentre.co.uk or

By writing to the Data Controller at our registered office address: Guilsfield, Nr Welshpool, Powys, SY21 9PH.




You have the right to ask us to provide a copy of the Information we hold about you (for which we may charge a small administration fee) and to have Information removed or any inaccurate Information about you corrected. If you would like your Information to be removed from our records or if your Information requires amending then we will endeavor to correct, update or remove your Information as swiftly as possible. This can be done using the following methods:


email datacontroller@derwengardencentre.co.uk; or

By writing to the Data Controller at our registered office address: Guilsfield, Nr Welshpool, Powys, SY21 9PH.

Please note that while Derwen Garden Centre will endeavor to make the updates as promptly as possible, communications may be sent using the original details until the changes have been processed.




We take all reasonable steps to retain your personal Information only for as long as reasonably necessary. If you no longer want us to store your Information you may request for it to be removed from our records, please see above for details of how to request removal. Please note that such removal may prevent us from supplying certain services to you.




Derwen Garden Centre takes all reasonable steps to protect your Personal Information from misuse, interference and loss, as well as unauthorized access, modification or disclosure. The ways we do this include:


using encryption when collecting or transferring sensitive information, such as credit card details;

limiting physical access to our premises;

limiting access to the information we collect about you;

ensuring that we and our Business Partners have appropriate security safeguards to keep personal information secure; and

where required by law, destroying or de-identifying Personal Information.



The Website contains some links to other third party websites. Please be aware that Derwen Garden Centre is not responsible for the privacy practices of such other third party sites. This Privacy Policy applies solely to the Information collected by Derwen Garden Centre on our Website.




From time to time, and where we have consent or can demonstrate legitimate purpose, we may wish to contact you with information relating to promotions, offers and other information about our products and services. If you decide you do not want to receive those marketing communications, you can unsubscribe using the following methods:


email datacontroller@derwengardencentre.co.uk; or

By writing to the Data Controller at our registered office address: Guilsfield, Nr Welshpool, Powys, SY21 9PH; or

On each marketing communication there will also be an opportunity for you to unsubscribe.




We use cookies on our Website for identification, analysis and advertising purposes. By using the Website you consent to the storing and accessing of cookies on your device..


If you have any further questions regarding our Privacy Policy or require further information please contact us.



If you wish to cancel or modify your order this can be done by email to info@derwengardencentre.co.uk we will undertake to cancel or modify the order providing that is has not already been dispatched. 

You can return goods if they are damaged, you will need to notify us immediately on delivery or collection for a full refund or exchange. The cost of returning goods to us shall be borne by you. We reserve the right not to supply a plant or plants in the event of a crop failure but will suggest suitable alternatives should you wish to take these up.



When an order is accepted through our website an agreement is made between you and us for the supply of the goods in accordance with the Terms and Conditions. We reserve the right not to supply a plant or plants in the event of a crop failure but will suggest suitable alternatives should you wish to take these up.

The quality, quantity and description of goods will be as per those set out on the order form. The information, illustrations and descriptions are for guidance only.



We will charge your credit / debit card account in confirmation of your order and delivery date. We accept no liability if delivery of the goods is delayed by the supply of incorrect payment details. Our liability, however arising and including liability for negligence as well as liability under the Terms of the Contract is restricted to the replacement or refund of the goods sold and delivered. We shall not be liable for any other direct or indirect loss suffered by you.



If you choose to register as an account holder it is your responsibility to ensure it up to date information registered with us. This will be the information we use to send out goods purchased therefore to save any confusion please ensure to keep us up to date with any changes in your delivery or payment details.